Grievance Procedure

The Judicial Branch has adopted the Policy On Access For People With Disabilities. The following grievance procedure has been adopted to implement that section of the Policy addressing grievances.

Individuals have the right to file a grievance when they believe that the Judicial Branch or its employees have not complied with the provisions of the Policy or the Accommodation Request Procedure whereby access accommodations and/or auxiliary aids and services are to be provided.

A complaint should be in writing, and contain the name and address of the person filing it, and briefly describe the action or inaction that is being grieved. Please use this Accommodation Complaint/Grievance form, and attach additional sheets if needed.

The Accommodation Complaint/Grievance form should be filed with the Administrative Office of the Courts, P.O. Box 4820, Portland, Maine 04112-4820.  The grievance should be filed within a reasonable time, generally within 15 days, after the person filing the complaint becomes aware of the action or inaction.

It should be sent to the attention of the Civil Process and Court Access Manager.  The Administrative Office of the Courts will provide writing assistance for persons unable to prepare their grievance because of a disability.  Please call the Civil Process and Court Access Manager for assistance at (207) 822-0716 or email at accessibility@courts.maine.gov.

After an investigation of the complaint in order to determine whether the grievant was treated in the manner required by the Policy on Access For People With Disabilities, the appropriate administrator (as outlined below) will issue a written statement of findings and action to be taken no later than 30 days after the grievance is filed.  If upon investigation it is determined that an accommodation should be provided, the administrator who conducted the investigation (as outlined below) shall take the necessary steps to provide the accommodation.  The appropriate administrator will vary by circumstance, as follows:

  • If the action or inaction being grieved was initially handled by a Judicial Branch employee other than the Civil Process and Court Access Manager, then the Civil Process and Court Access Manager shall conduct the investigation and perform the other functions described above.
  • If the action or inaction being grieved was initially handled by the Civil Process and Court Access Manager or the State Court Administrator, then the Chief of Court Management shall conduct the investigation and perform the other functions described above.
  • If the action or inaction being grieved was initially handled by a Judicial Officer or the Chief of Court Management, then the State Court Administrator shall conduct the investigation and perform the other functions described above.

Following the Judicial Branch grievance procedure does not impose any constraints on an individuals right to pursue other remedies, rights and procedures under local, state, or federal law.

Questions or Complaints
The Judicial Branch is committed to providing equal access to all of our courts, programs and facilities throughout the State of Maine.  If you have questions about this policy, or feel that you have not been treated fairly, please contact:

Civil Process and Court Access Manager
Administrative Office of the Courts
PO Box 4820, Portland ME 04112
Phone: (207) 822-0716
TTY: Maine Relay 711
accessibility@courts.maine.gov

AOC 3/8/02
Rev.  12/15/15